nextcloud integration - Authentication failed Server message: authentication failed

[vianmora]

Hello :)
I really start with snappy mail, the integration in nextcloud app but, even after reading the documentation, i can't loggin in my snappy mail, and i don't really know where to start :/

which are thoses id ?

• I assumed that there where the one defined in Additional settings ? But they don't seems to work
• I have set up the domain in the admin panel, but it still don't work :/
• I've set up the default domain with my connection domain, but no
• Is it a problem with wy servor ? With my nextcloud ? Or with snappy mail ? :p

Someone to help me pls ? :p

some related topics where - it seems - there's no solution:

• https://forum.cloudron.io/topic/10424/snappy-mail-unknown-error-on-attempt-to-login
• https://community.cyberpanel.net/t/authentication-failed-email-snappy-mail/39268/23

snappy mail : 2.32.0
nextcloud : 28.0.1

[cm-schl]

Hi,
to help you we would need to see how your domain setting looks like. Also, from the screenshot it seams that you try to log in with a username instead of an email address - is this correct?

[vianmora]

So, the logs, when i try to connect me are those... But i think i'm not able to read them :/

logs connection snappy mail - debug 2024-01-03 15:37:07.620

[2024-01-03 15:37:07.586][d519b1a9] [INFO]: [SM:2.32.0][IP:2001:861:8ac2:51e0:4e1:61cf:9bd6:eb14][PID:1853036][Apache][cgi-fcgi][Streams:tcp,udp,unix,udg,ssl,tls,tlsv1.0,tlsv1.1,tlsv1.2,tlsv1.3][POST https://nextcloud.morain.fr/index.php/apps/snappymail/?/Json/&q[]=/0/]
[2024-01-03 15:37:07.594][d519b1a9] JSON[INFO]: Action: DoLogin
[2024-01-03 15:37:07.594][d519b1a9] POST[INFO]: {"Email":"******@******.fr","Password":"*******","language":"","signMe":"0","Action":"Login"}
[2024-01-03 15:37:07.604][d519b1a9] IMAP[INFO]: Start connection to "ssl://imap.ionos.fr:993"
[2024-01-03 15:37:07.613][d519b1a9] IMAP[INFO]: Connect (success)
[2024-01-03 15:37:07.613][d519b1a9] IMAP[DEBUG]: 0.0093600749969482 (raw connection)
[2024-01-03 15:37:07.614][d519b1a9] IMAP[INFO]: < * OK [CAPABILITY IMAP4rev1 CHILDREN ENABLE ID IDLE LIST-EXTENDED LIST-STATUS LITERAL- MOVE NAMESPACE QUOTA SASL-IR SORT SPECIAL-USE THREAD=ORDEREDSUBJECT UIDPLUS UNSELECT WITHIN AUTH=LOGIN AUTH=PLAIN] IMAP server ready H mieue116 27.4 IMAP-1N7PtD-1r8gAB2uPV-016OdX\r\n
[2024-01-03 15:37:07.614][d519b1a9] IMAP[DEBUG]: 0.010846138000488 (*)
[2024-01-03 15:37:07.615][d519b1a9] PLUGIN[INFO]: Hook: imap.before-login
[2024-01-03 15:37:07.616][d519b1a9] IMAP[INFO]: > TAG1 AUTHENTICATE PLAIN *******\r\n
[2024-01-03 15:37:07.620][d519b1a9] IMAP[INFO]: < TAG1 NO authentication failed\r\n
[2024-01-03 15:37:07.620][d519b1a9] IMAP[DEBUG]: 0.0043091773986816 (TAG1)
[2024-01-03 15:37:07.620][d519b1a9] IMAP[WARNING]: MailSo\Imap\Exceptions\NegativeResponseException:  authentication failed in /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/MailSo/Imap/ResponseCollection.php:46
Stack trace:
#0 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/MailSo/Imap/ImapClient.php(542): MailSo\Imap\ResponseCollection->validate()
#1 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/MailSo/Imap/ImapClient.php(465): MailSo\Imap\ImapClient->getResponse()
#2 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/MailSo/Imap/ImapClient.php(188): MailSo\Imap\ImapClient->SendRequestGetResponse()
#3 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Model/Account.php(304): MailSo\Imap\ImapClient->Login()
#4 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Model/Account.php(244): RainLoop\Model\Account->netClientLogin()
#5 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/UserAuth.php(426): RainLoop\Model\Account->ImapConnectAndLogin()
#6 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/UserAuth.php(147): RainLoop\Actions->imapConnect()
#7 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/User.php(43): RainLoop\Actions->LoginProcess()
#8 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/ServiceActions.php(142): RainLoop\Actions->DoLogin()
#9 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson()
#10 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult()
#11 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/lib/Util/SnappyMailHelper.php(117): RainLoop\Service::Handle()
#12 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/lib/Controller/PageController.php(115): OCA\SnappyMail\Util\SnappyMailHelper::startApp()
#13 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(230): OCA\SnappyMail\Controller\PageController->indexPost()
#14 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(137): OC\AppFramework\Http\Dispatcher->executeController()
#15 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/App.php(184): OC\AppFramework\Http\Dispatcher->dispatch()
#16 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/Route/Router.php(315): OC\AppFramework\App::main()
#17 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/base.php(1069): OC\Route\Router->match()
#18 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/index.php(39): OC::handleRequest()
#19 {main}
[2024-01-03 15:37:07.621][d519b1a9] IMAP[NOTICE]: MailSo\Imap\Exceptions\NegativeResponseException:  authentication failed in /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/MailSo/Imap/ResponseCollection.php:46
Stack trace:
#0 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/MailSo/Imap/ImapClient.php(542): MailSo\Imap\ResponseCollection->validate()
#1 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/MailSo/Imap/ImapClient.php(465): MailSo\Imap\ImapClient->getResponse()
#2 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/MailSo/Imap/ImapClient.php(188): MailSo\Imap\ImapClient->SendRequestGetResponse()
#3 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Model/Account.php(304): MailSo\Imap\ImapClient->Login()
#4 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Model/Account.php(244): RainLoop\Model\Account->netClientLogin()
#5 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/UserAuth.php(426): RainLoop\Model\Account->ImapConnectAndLogin()
#6 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/UserAuth.php(147): RainLoop\Actions->imapConnect()
#7 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/User.php(43): RainLoop\Actions->LoginProcess()
#8 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/ServiceActions.php(142): RainLoop\Actions->DoLogin()
#9 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson()
#10 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult()
#11 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/lib/Util/SnappyMailHelper.php(117): RainLoop\Service::Handle()
#12 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/lib/Controller/PageController.php(115): OCA\SnappyMail\Util\SnappyMailHelper::startApp()
#13 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(230): OCA\SnappyMail\Controller\PageController->indexPost()
#14 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(137): OC\AppFramework\Http\Dispatcher->executeController()
#15 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/App.php(184): OC\AppFramework\Http\Dispatcher->dispatch()
#16 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/Route/Router.php(315): OC\AppFramework\App::main()
#17 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/base.php(1069): OC\Route\Router->match()
#18 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/index.php(39): OC::handleRequest()
#19 {main}

Next MailSo\Imap\Exceptions\LoginBadCredentialsException:  authentication failed in /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/MailSo/Imap/ImapClient.php:248
Stack trace:
#0 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Model/Account.php(304): MailSo\Imap\ImapClient->Login()
#1 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Model/Account.php(244): RainLoop\Model\Account->netClientLogin()
#2 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/UserAuth.php(426): RainLoop\Model\Account->ImapConnectAndLogin()
#3 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/UserAuth.php(147): RainLoop\Actions->imapConnect()
#4 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/User.php(43): RainLoop\Actions->LoginProcess()
#5 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/ServiceActions.php(142): RainLoop\Actions->DoLogin()
#6 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson()
#7 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult()
#8 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/lib/Util/SnappyMailHelper.php(117): RainLoop\Service::Handle()
#9 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/lib/Controller/PageController.php(115): OCA\SnappyMail\Util\SnappyMailHelper::startApp()
#10 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(230): OCA\SnappyMail\Controller\PageController->indexPost()
#11 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(137): OC\AppFramework\Http\Dispatcher->executeController()
#12 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/App.php(184): OC\AppFramework\Http\Dispatcher->dispatch()
#13 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/Route/Router.php(315): OC\AppFramework\App::main()
#14 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/base.php(1069): OC\Route\Router->match()
#15 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/index.php(39): OC::handleRequest()
#16 {main}
[2024-01-03 15:37:12.326][d519b1a9] SERVICE[WARNING]: AuthError[102]
#0 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/UserAuth.php(147): RainLoop\Actions->imapConnect()
#1 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/User.php(43): RainLoop\Actions->LoginProcess()
#2 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/ServiceActions.php(142): RainLoop\Actions->DoLogin()
#3 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson()
#4 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult()
#5 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/lib/Util/SnappyMailHelper.php(117): RainLoop\Service::Handle()
#6 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/lib/Controller/PageController.php(115): OCA\SnappyMail\Util\SnappyMailHelper::startApp()
#7 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(230): OCA\SnappyMail\Controller\PageController->indexPost()
#8 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(137): OC\AppFramework\Http\Dispatcher->executeController()
#9 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/App.php(184): OC\AppFramework\Http\Dispatcher->dispatch()
#10 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/Route/Router.php(315): OC\AppFramework\App::main()
#11 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/base.php(1069): OC\Route\Router->match()
#12 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/index.php(39): OC::handleRequest()
#13 {main}
[2024-01-03 15:37:12.326][d519b1a9] SERVICE[WARNING]: -  authentication failed @ /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/MailSo/Imap/ImapClient.php#248
[2024-01-03 15:37:12.326][d519b1a9] [ERROR]: MailSo\Imap\Exceptions\NegativeResponseException:  authentication failed in /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/MailSo/Imap/ResponseCollection.php:46
Stack trace:
#0 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/MailSo/Imap/ImapClient.php(542): MailSo\Imap\ResponseCollection->validate()
#1 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/MailSo/Imap/ImapClient.php(465): MailSo\Imap\ImapClient->getResponse()
#2 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/MailSo/Imap/ImapClient.php(188): MailSo\Imap\ImapClient->SendRequestGetResponse()
#3 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Model/Account.php(304): MailSo\Imap\ImapClient->Login()
#4 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Model/Account.php(244): RainLoop\Model\Account->netClientLogin()
#5 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/UserAuth.php(426): RainLoop\Model\Account->ImapConnectAndLogin()
#6 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/UserAuth.php(147): RainLoop\Actions->imapConnect()
#7 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/User.php(43): RainLoop\Actions->LoginProcess()
#8 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/ServiceActions.php(142): RainLoop\Actions->DoLogin()
#9 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson()
#10 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult()
#11 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/lib/Util/SnappyMailHelper.php(117): RainLoop\Service::Handle()
#12 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/lib/Controller/PageController.php(115): OCA\SnappyMail\Util\SnappyMailHelper::startApp()
#13 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(230): OCA\SnappyMail\Controller\PageController->indexPost()
#14 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(137): OC\AppFramework\Http\Dispatcher->executeController()
#15 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/App.php(184): OC\AppFramework\Http\Dispatcher->dispatch()
#16 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/Route/Router.php(315): OC\AppFramework\App::main()
#17 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/base.php(1069): OC\Route\Router->match()
#18 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/index.php(39): OC::handleRequest()
#19 {main}

Next MailSo\Imap\Exceptions\LoginBadCredentialsException:  authentication failed in /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/MailSo/Imap/ImapClient.php:248
Stack trace:
#0 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Model/Account.php(304): MailSo\Imap\ImapClient->Login()
#1 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Model/Account.php(244): RainLoop\Model\Account->netClientLogin()
#2 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/UserAuth.php(426): RainLoop\Model\Account->ImapConnectAndLogin()
#3 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/UserAuth.php(147): RainLoop\Actions->imapConnect()
#4 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/User.php(43): RainLoop\Actions->LoginProcess()
#5 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/ServiceActions.php(142): RainLoop\Actions->DoLogin()
#6 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson()
#7 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult()
#8 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/lib/Util/SnappyMailHelper.php(117): RainLoop\Service::Handle()
#9 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/lib/Controller/PageController.php(115): OCA\SnappyMail\Util\SnappyMailHelper::startApp()
#10 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(230): OCA\SnappyMail\Controller\PageController->indexPost()
#11 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(137): OC\AppFramework\Http\Dispatcher->executeController()
#12 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/App.php(184): OC\AppFramework\Http\Dispatcher->dispatch()
#13 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/Route/Router.php(315): OC\AppFramework\App::main()
#14 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/base.php(1069): OC\Route\Router->match()
#15 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/index.php(39): OC::handleRequest()
#16 {main}

Next RainLoop\Exceptions\ClientException: AuthError[102] in /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/UserAuth.php:437
Stack trace:
#0 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/UserAuth.php(147): RainLoop\Actions->imapConnect()
#1 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Actions/User.php(43): RainLoop\Actions->LoginProcess()
#2 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/ServiceActions.php(142): RainLoop\Actions->DoLogin()
#3 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Service.php(132): RainLoop\ServiceActions->ServiceJson()
#4 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/app/snappymail/v/2.32.0/app/libraries/RainLoop/Service.php(14): RainLoop\Service::RunResult()
#5 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/lib/Util/SnappyMailHelper.php(117): RainLoop\Service::Handle()
#6 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/apps/snappymail/lib/Controller/PageController.php(115): OCA\SnappyMail\Util\SnappyMailHelper::startApp()
#7 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(230): OCA\SnappyMail\Controller\PageController->indexPost()
#8 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/Http/Dispatcher.php(137): OC\AppFramework\Http\Dispatcher->executeController()
#9 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/AppFramework/App.php(184): OC\AppFramework\Http\Dispatcher->dispatch()
#10 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/private/Route/Router.php(315): OC\AppFramework\App::main()
#11 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/lib/base.php(1069): OC\Route\Router->match()
#12 /homepages/45/d317196559/htdocs/nextcloud/nextcloud/index.php(39): OC::handleRequest()
#13 {main}
[2024-01-03 15:37:12.326][d519b1a9] JSON[INFO]: {"Action":"Login","Result":false,"ErrorCode":102,"ErrorMessage":"","ErrorMessageAdditional":" authentication failed","epoch":1704296232}
[2024-01-03 15:37:12.326][d519b1a9] [INFO]: Memory peak usage: 28MB
[2024-01-03 15:37:12.326][d519b1a9] [INFO]: Time delta: 5.001042842865
[2024-01-03 15:37:12.327][d519b1a9] IMAP[INFO]: Disconnected from "ssl://imap.ionos.fr:993" (success)
[2024-01-03 15:37:12.327][d519b1a9] IMAP[DEBUG]: 4.7230751514435 (net session)

[cm-schl]

Looks like your server does not accept your credentials, but unfortunately I have no idea why. Because it works during setting up the domain there seams to be some other thing that blocks the login...
Surly @the-djmaze can help you as now we have collected some of the most important information 🙂

[vianmora]

Thank you very much for your help :)

@the-djmaze do you have an idea then ? :)

[the-djmaze]

IMAP[INFO]: Start connection to "ssl://imap.ionos.fr:993"
IMAP[INFO]: < * OK [CAPABILITY AUTH=LOGIN AUTH=PLAIN]
PLUGIN[INFO]: Hook: imap.before-login
IMAP[INFO]: > TAG1 AUTHENTICATE PLAIN *******\r\n
IMAP[INFO]: < TAG1 NO authentication failed\r\n

"imap.before-login" is active.
Check your Admin -> Extensions and open the Nextcloud plugin settings.
Is Login with OIDC off or on?

In Admin -> Domains
Click on your ionos domain.
Is the Use short login on or off?
You can also test login here.

[vianmora]

hello :)
thank you for your answer, but hum... i don't see login with OIDC in the nextcloud plugin :/

and yes, Use short login is activated and when i test from Domains, it works :

but not in the main connectino page of snappy mail :/