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Situation: I have a multi-product order that is paid and processing complete. The customer reaches out and canceled one line of the order before we ship it. If we delete the line, the paid amount still needs to be adjusted. Direct partial refunding to the stripe module as shown in the image, does not add a line in the orders payment section, so the order still shows that too much is paid and shows an alert that is incorrect. Manually adding a line to the payment section in order to balance this issue adjusts the order and makes the order amounts now in balance, but then also adjusts the amount showing available in the stripe module that is available to refund. Validating within my Stripe account, only $109.99 has actually been refunded so the module amount should still show $151.9
The text was updated successfully, but these errors were encountered:
Situation: I have a multi-product order that is paid and processing complete. The customer reaches out and canceled one line of the order before we ship it. If we delete the line, the paid amount still needs to be adjusted. Direct partial refunding to the stripe module as shown in the image, does not add a line in the orders payment section, so the order still shows that too much is paid and shows an alert that is incorrect. Manually adding a line to the payment section in order to balance this issue adjusts the order and makes the order amounts now in balance, but then also adjusts the amount showing available in the stripe module that is available to refund. Validating within my Stripe account, only $109.99 has actually been refunded so the module amount should still show $151.9
The text was updated successfully, but these errors were encountered: