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xTicket - Milestone 1

  1. Code infrastructure

    • Frontend:
      • Angular, SPA.
    • Backend:
      • Firebase API + DB.

  2. Main features

    • For guest:
      • Can see dashboard, status of tickets.
      • Can add ticket to monitoring list.
      • Can get notifications since last visited.
      • Can do these actions with captcha:
        • commend on tickets.
        • raise general tickets.
        • vote/downvote tickets.
    • For registered users:
      • Have all features for guest without captcha.
      • Can raise private tickets.
      • Can re-open tickets.
      • Can feedback on resolved tickets.
      • Can get notifications to email.
    • For verified users:
      • Have all features for registered users.
      • Can set ticket priority to Very High.
      • Can assign ticket to specified manager.
    • For managers:
      • Can change status of tickets.
      • Can set ticket to private???
      • Can see user's history, contact info.
      • Can (temporary) block users.
      • Can assign/reassign ticket to other manager.
    • For admin:
      • Can add/remove managers.