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From today, has "lost" all my subscriptions, history, channels etc. #851

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gitcnd opened this issue Aug 30, 2021 · 29 comments
Open

From today, has "lost" all my subscriptions, history, channels etc. #851

gitcnd opened this issue Aug 30, 2021 · 29 comments

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@gitcnd
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gitcnd commented Aug 30, 2021

I last updated the app Yesterday on my Sony TV.

Playlist, History, and Channels are all plain black today, Subscriptions says "Oops. Can't load content. Try to login again via settings".

I updated the app again just now (to Beta 12.41), and it's still saying the same thing. I rebooted my TV - same problem.
Running the real Youtube app still works OK (subscriptions etc show properly).

I still have the old "Smart Youtube TV" app installed as well - web_20210829_10_RC00 - which is a curious version, since I've not updated that since I installed more than a month ago. It's still showing all my subscriptions etc fine (although playing ads)

Something internally must be broken with the latest version(s).

Additionally - I created a new youtube account and logged in to that - same problem as above (the "Oops." error).
Note that the error says "Try to login again via settings" - but there is no way in the settings I can see to do that (this is also a new account, so it's clearly not a login problem really).

I also did, in the "Settings" under "Accounts", the option "Select on boot" - so when I start the app, I can now select one of the 2 accounts I've got each time - presumably this will "log in" to that - but it's still showing black-screens for Playlist, History, and Channels and "Oops" on subscriptions every time for both accounts.
@costinmx
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costinmx commented Aug 30, 2021 •
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Same on my Sony. After 3 updates today, had to sign in again for each one, but not always worked. 6 times asked to signed in. Only last 2 of them worked. In the end there's a new update, yet again had to sign in one more time.

Update: Next update after this incident fixed the problem for me. Never happened again since then.

@KenMerritt
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Also here #848

@Jahfry
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Jahfry commented Aug 31, 2021 •
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I've had this happen twice today, each time after a "small fixes" update.

Workaround: remove account in settings, re-add account. History and such will reappear. Until you did this the app thinks it's showing your account but it's just a generic no login set of videos without ability to use long-press context menu.

I had to remove account and re-add the first time about 2 hours ago after an update. Worked. Then a new update came out and it happened again. Doing the remove+add worked again. Something in today's fixes is kinda weird.

(Also the order of the context menu has changed a couple of times with these updates ... "Not Interested" was the default action for a couple hours, yay, but then got slid down one notch ... just FYI to author in case this wasn't intended)

Update: the 12.42 update may be unstable. I've had 2 spontaneous device reboots today after 12.42. Both right after opening the app and holding down long press for context menu functions. Device: Shield Pro 2019. Just FYI again.

Update 2021-09-20: I've seen others still reporting this issue but my issue ended after doing the actions posted here. So maybe it's an issue with state of individual installs?

@Ketec
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Ketec commented Aug 31, 2021

Yesterday, when I unlinked it said "youtube for Xbox live", today after the update had to log in again at it now, says "Youtube for TV".
So I assume someone has been changing the app system name or something, killing the sessions?

@vitich
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vitich commented Aug 31, 2021 •
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I confirm. Re-added accounts and disabled auto-update... #849

@db260179
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Yes its broken, i would say google have changed things again!!, just need the dev to confirm issue.

@gitcnd
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gitcnd commented Aug 31, 2021

The update that arrived just now has fixed the problem for me - well done!!!

@vitich
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vitich commented Sep 2, 2021

Just updated to 12.45 well done! Thx!

@sausje
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sausje commented Sep 5, 2021

Same here. Tried uninstalling, older versions, newest version, different accounts. Whatever you can think of...

Also on nvidia shield pro 2019 btw.

@Vistaus
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Vistaus commented Sep 6, 2021

Works fine here, but every so often the app asks me to activate again on youtube.com/activate

Using a Xiaomi Mi Box S.

@sausje
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sausje commented Sep 9, 2021

I want to add that it happened for me on a months old version. I never changed any settings and suddenly it just happened.
After that I tried to update to the latest version, which resulted in the same. After that I cleared data, uninstalled, reinstalled latest beta and tried to login. But here is where it gets strange, since I have a dedicated YouTube account linked to my email, it usually let's me select which YouTube account to use after logging in that email address. Though now this never happens anymore. I tried activation on mobile as well on pc with different browsers.
So I presume there's something going wrong with the account selection and wonder if those experiencing the same also have these type of double YouTube accounts linked to a single email.

Hope the dev sees this as I've been missing using it every day now..

@sausje
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sausje commented Sep 16, 2021

@yuliskov would be nice if you could actually acknowledge this issue and let us known it's being worked on. We've provided a lot of info on this and for many people it's now completely unusable.
So it is on your radar or should people like us give up and find alternatives?

@yuliskov yuliskov pinned this issue Sep 16, 2021
@antgustech
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antgustech commented Sep 19, 2021 •
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Same issue here, no subscriptions are showing. Nvidia Shield using SmartTubeNext 11.73. If I search for updates I get a toast saying "wait.." and nothing happens.

@sausje
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sausje commented Sep 24, 2021

On my Philips TV, I still had the old data loaded. Here I found something interesting.

As I said before, my YT has dual accounts. Turns out, when you created a channel specific account before, it was linked to Google Plus. The account data is showing "@pages.plusgoogle.com".
Since Google Plus is no more, I think this is causing the problem. As when I now login, I don't even have the choice anymore of which YT account linked to that email.

@antgustech
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I thought I managed to fix the issue by signing out and in because mt subscriptions came back. But now, a few days later, I am faced with the same "Oops. Can't load content.".

@LoopyLucy
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LoopyLucy commented Nov 29, 2021 •
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Pretty sure it's a duplicate account issue, using the normal YouTube app it asks me which account I want to use, this does not.

@theArhar
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theArhar commented Jan 14, 2022 •
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it is still broken, readding account does not help

upd: downloaded beta 13.92, looks like it working

@sausje
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sausje commented Feb 8, 2022

^
Looks like in recent betas it's been fixed. Whenever I try to link my account, it now properly asks which channel account I want to use that's linked to my account.

@jacklroberts
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Hi, I’ve been loving using the app, but today on my Google TV Chromecast, on the current stable and beta builds I can’t access the channels or the subscriptions. I’ve tried signing out and back in, rebooting and reconnecting to Wi-Fi with no luck. Any ideas on what I can do?

@yuliskov
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yuliskov commented May 25, 2022 via email

@jacklroberts
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It's a bug. I'm working on the fix. Regards, Yuriy
…

Excellent 👍, Thank you for the reply.

@costinmx
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Can't see this issue on my Chromecast with Google TV.
Everything works fine on my devices. Including ATV. Channels and Subscriptions included. Tested on Stable 14.60, Beta 14.87
Hope it helps diagnosing.

@linuxstv
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linuxstv commented May 26, 2022 •
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Latest beta version still works just fine on my smartphone, but not on my android STB HG680P. So, it's just a partially bug.

@K2UGA K2UGA mentioned this issue May 27, 2022
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@Keiyuu
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Keiyuu commented May 27, 2022

Just wanted to say I have the same problem on a Sony Bravia Android TV.

@jacklroberts
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My subscription feed and channels have started working again on the latest stable

@flo333
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flo333 commented May 28, 2022

Still broken for me, unfortunately.

@costinmx
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Still absolutely no issue on my Sony Bravia Android TV or Google TV CC...
Maybe problems are account related? DNS? Proxies? Provider restrictions?

@sudharsannr sudharsannr mentioned this issue Feb 27, 2023
Closed
This was referenced Sep 12, 2024
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Open
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@DJTOMATO
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This issue still persists
Same reports of the issue are
#3292
#2122
#1816
#851

@R3coy
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R3coy commented Sep 17, 2024

Got this issue since I started the app without internet yesterday, account login doesn't generate code to connect

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