Gmail reply fails to parse #15

sergioisidoro · 2014-12-11T22:48:39Z

Result of parsing a message

This is the third message

2014-12-11 23:51 GMT+02:00 ******** *********@gmail.com:

Last line is part of the reply header

bryanhelmig · 2014-12-11T23:08:45Z

Mind posting the full input message? (Feel free to censor the private bits.)

sergioisidoro · 2014-12-11T23:37:04Z

IME-Version: 1.0
Received: by 10.112.49.111 with HTTP; Thu, 11 Dec 2014 13:54:00 -0800 (PST)
In-Reply-To: <CAO0FGMcY=uDt-0h02zP6b_a7WVqJ2zJe48MqOxBLKERc2guL2Q@mail.gmail.com>
References: <CAO0FGMdUe2Y=4bnhaWAsZDH92FGdsd6TupcbVgFhFw1YHzAh5Q@mail.gmail.com>
    <CAO0FGMcY=uDt-0h02zP6b_a7WVqJ2zJe48MqOxBLKERc2guL2Q@mail.gmail.com>
Date: Thu, 11 Dec 2014 23:54:00 +0200
Delivered-To: *******@gmail.com
Message-ID: <CAO0FGMfwebGfaw7GmXCdnWY2L0ep3VxK6JY8MhmuO6CpC275Cg@mail.gmail.com>
Subject: Re: [TAG1] [TAG2][tag3]This is an email thread
From: =?UTF-8?Q?S=C3=A9rgio_Isidoro?= <******@gmail.com>
To: Sergio Isidoro <*****@gmail.com>
Content-Type: multipart/alternative; boundary=001a11c36d045c46d00509f7d0f1

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This is the third message

2014-12-11 23:51 GMT+02:00 S=C3=A9rgio Isidoro <******@gmail.com>:

> This is the second message
>
> 2014-12-11 23:51 GMT+02:00 S=C3=A9rgio Isidoro <******@gmail.com>:
>
>> This is the first message
>>
>> --
>> S=C3=A9rgio Miguel Adelino Isidoro
>> Instituto Superior T=C3=A9cnico - ULisboa
>> School of Science - Aalto University
>>
>
>
>
> --
> S=C3=A9rgio Miguel Adelino Isidoro
> Instituto Superior T=C3=A9cnico - ULisboa
> School of Science - Aalto University
>



--=20
S=C3=A9rgio Miguel Adelino Isidoro
Instituto Superior T=C3=A9cnico - ULisboa
School of Science - Aalto University

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<div dir=3D"ltr">This is the third message</div><div class=3D"gmail_extra">=
<br><div class=3D"gmail_quote">2014-12-11 23:51 GMT+02:00 S=C3=A9rgio Isido=
ro <span dir=3D"ltr">&lt;<a href=3D"mailto:******@gmail.com" target=3D"=
_blank">******@gmail.com</a>&gt;</span>:<br><blockquote class=3D"gmail_=
quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1=
ex"><div dir=3D"ltr">This is the second message</div><div class=3D"HOEnZb">=
<div class=3D"h5"><div class=3D"gmail_extra"><br><div class=3D"gmail_quote"=
>2014-12-11 23:51 GMT+02:00 S=C3=A9rgio Isidoro <span dir=3D"ltr">&lt;<a hr=
ef=3D"mailto:******@gmail.com" target=3D"_blank">******@gmail.com</=
a>&gt;</span>:<br><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .=
8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir=3D"ltr">This is t=
he first message<span><font color=3D"#888888"><br clear=3D"all"><div><br></=
div>-- <br><div><div dir=3D"ltr">S=C3=A9rgio Miguel Adelino Isidoro=C2=A0<d=
iv>Instituto Superior T=C3=A9cnico - ULisboa<br></div><div>School of Scienc=
e - Aalto University<br></div></div></div>
</font></span></div>
</blockquote></div><br><br clear=3D"all"><div><br></div>-- <br><div><div di=
r=3D"ltr">S=C3=A9rgio Miguel Adelino Isidoro=C2=A0<div>Instituto Superior T=
=C3=A9cnico - ULisboa<br></div><div>School of Science - Aalto University<br=
></div></div></div>
</div>
</div></div></blockquote></div><br><br clear=3D"all"><div><br></div>-- <br>=
<div class=3D"gmail_signature"><div dir=3D"ltr">S=C3=A9rgio Miguel Adelino =
Isidoro=C2=A0<div>Instituto Superior T=C3=A9cnico - ULisboa<br></div><div>S=
chool of Science - Aalto University<br></div></div></div>
</div>

--001a11c36d045c46d00509f7d0f1-

bryanhelmig · 2014-12-11T23:38:36Z

Thanks!

muriloreinert · 2014-12-15T13:29:12Z

Same issue here i guess

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1.       ALAQUES =3D> CATEGORIZAR CHAMADO P/ ATENDIMENTO N=CDVEL 1 =
(ATENDENTE
JANA)

2.       JANA =3D> ABRIR CHAMADO FILHO P/ ATENDIMENTO N=CDVEL 2

3.       ALAQUES =3D> FECHAR CHAMADO FILHO E ESCREVER AN=C1LISE E =
ORIENTA=C7=D5ES

4.       JANA =3D> ABRIR CHAMADO FILHO P/ F=C1BRICA DE SOFTWARE =
(ATENDENTE
MAGUIO)

5.       MAGUIO =3D> ENCAMINHAR CHAMADO FILHO PARA F=C1BRICA DE TESTES
(ATENDENTE RODRIGO)

6.       RODRIGO =3D> FECHAR CHAMADO FILHO

7.       JANA =3D> FECHAR CHAMADO PAI



=20


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1.       ALAQUES => CATEGORIZAR CHAMADO P/ ATENDIMENTO NÍVEL 1 (ATENDENTE
JANA)

2.       JANA => ABRIR CHAMADO FILHO P/ ATENDIMENTO NÍVEL 2

3.       ALAQUES => FECHAR CHAMADO FILHO E ESCREVER ANÁLISE E ORIENTAÇÕES

4.       JANA => ABRIR CHAMADO FILHO P/ FÁBRICA DE SOFTWARE (ATENDENTE
MAGUIO)

5.       MAGUIO => ENCAMINHAR CHAMADO FILHO PARA FÁBRICA DE TESTES
(ATENDENTE RODRIGO)

6.       RODRIGO => FECHAR CHAMADO FILHO

7.       JANA => FECHAR CHAMADO PAI

graingerkid · 2015-05-14T08:55:37Z

Has support for this project stopped? I am also unable to parse anything

sungwoncho · 2016-11-16T06:19:16Z

@sergioisidoro For me, the timestamp always begins with

On Tue, Nov 1, 2016 at 6:12 PM, name <[email protected]> wrote:

which fits the test case specified here.

@bryanhelmig I wonder if this issue is outdated and can be closed, or is specific to certain email clients. Any ideas?

kageurufu · 2016-11-16T16:34:44Z

I think its client specific. I would be willing to accept a PR to handle
this type of reply line, but this is dated and I would say close this and
we can reopen if @sergioisidoro https://github.com/sergioisidoro comes
back

On Tue, Nov 15, 2016 at 11:19 PM Sung Won Cho [email protected]
wrote:

@sergioisidoro https://github.com/sergioisidoro For me, the timestamp
always begins with

On Tue, Nov 1, 2016 at 6:12 PM, name [email protected] wrote:

which fits the test case specified here
https://github.com/zapier/email-reply-parser/blob/master/test/emails/email_gmail.txt#L5
.

@bryanhelmig https://github.com/bryanhelmig I wonder if this issue is
outdated and can be closed, or is specific to certain email clients. Any
ideas?

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ataylor32 · 2018-01-05T20:28:45Z

I'm using a Google Mail account and I get a parsing error on the third email (second reply). Here's my test:

Email 1

This is just a test.

Parsed reply (correct):

This is just a test.

Email 2 (Reply 1)

And this is a test response.

On Fri, Jan 5, 2018 at 12:34 PM, Adam Taylor <[email protected]>
wrote:

> This is just a test.
>

Parsed reply (correct):

And this is a test response.

Email 3 (Reply 2)

And this is a response to the test response.

On Fri, Jan 5, 2018 at 12:34 PM, Adam Taylor <[email protected]>
wrote:

> And this is a test response.
>
> On Fri, Jan 5, 2018 at 12:34 PM, Adam Taylor <[email protected]>
> wrote:
>
>> This is just a test.
>>
>
>

Parsed reply (incorrect):

And this is a response to the test response.

On Fri, Jan 5, 2018 at 12:34 PM, Adam Taylor <[email protected]>
wrote:

It's worth noting that GitHub's Ruby version has the same problem.

roycehaynes added the bug label Jan 9, 2018

Provide feedback

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Gmail reply fails to parse #15

Gmail reply fails to parse #15

sergioisidoro commented Dec 11, 2014

bryanhelmig commented Dec 11, 2014

sergioisidoro commented Dec 11, 2014

bryanhelmig commented Dec 11, 2014

muriloreinert commented Dec 15, 2014

graingerkid commented May 14, 2015

sungwoncho commented Nov 16, 2016

kageurufu commented Nov 16, 2016

ataylor32 commented Jan 5, 2018

Gmail reply fails to parse #15

Gmail reply fails to parse #15

Comments

sergioisidoro commented Dec 11, 2014

bryanhelmig commented Dec 11, 2014

sergioisidoro commented Dec 11, 2014

bryanhelmig commented Dec 11, 2014

muriloreinert commented Dec 15, 2014

graingerkid commented May 14, 2015

sungwoncho commented Nov 16, 2016

kageurufu commented Nov 16, 2016

ataylor32 commented Jan 5, 2018

Email 1

Email 2 (Reply 1)

Email 3 (Reply 2)