Samsung Note8 not able to play or record audio messages

[tiffrobo]

Three things happened:

1. User could not play old or new audio messages they'd received.

• Restarting the phone fixed this issue. The user was able to play old and new audio messages received.

2. User could not send audio messages. The user thought they were recording and when they took their finger off the record button, nothing happened. No one received audio from them and they could not see their recorded audio in their chat history.

• This issue has not be resolved. We tried force quitting and restarting the app.

3. The user taps to record an audio message and records longer than 10secs. The app crashes. Sends the user to their device app home screen.

• This issue is not resolved.

We have not been able to reproduce the bug on a similar device.
I suggested the user try a fresh install of the app, but to my knowledge this has not been done yet.

Device: Samsung 8S
OS: 8.0.0
Samsung experience version: 9.0
App version: current playstore version: 15.5.0-RC-2