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Unable to upload story post with a video on some Android 13 and 14 devices #743
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[Type] Blocking Bug
The app doesn't stop, but the user can't complete a journey or use a feature.
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zwarm
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[Type] Blocking Bug
The app doesn't stop, but the user can't complete a journey or use a feature.
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Dec 2, 2023
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Unable to upload story post with a video in Android 13 and 14
Unable to upload story post with a video on some Android 13 and 14 devices
Dec 6, 2023
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Labels
[Type] Blocking Bug
The app doesn't stop, but the user can't complete a journey or use a feature.
Multiple issues when trying to create a story post with video using Android 13 or Android 14
Tested on: Android 13, Samsung S20, Jetpack App 23.7.1
Steps to recreate on Android 13 using Jetpack 23.7.1
Install the latest Jetpack version on a device running Android 13.
Log in and navigate to "My Site."
Tap the FAB and select "Story Post."
Follow prompts on the initial pages.
Select "Allow" when prompted, "Jetpack needs permission to access your photos and videos."
Select "Allow" when the pop-up shows, "Allow Jetpack to access photos and videos on this device."
On the "Choose Media" view, tap the images icon in the bottom tab bar.
Tap "Choose video from this device."
Select a video and "Add" it.
On the image optimization pop-up, tap "Leave Off."
Issue: The story post closes, and you are navigated back to the "My Site" view with the "Set reminders" bottom sheet shown.
Retry by tapping the FAB and select "Story Post."
On the "Choose Media" view, tap the images icon in the bottom tab bar.
Tap "Choose video from this device."
Select a video and "Add" it (Note: The Image optimization pop-up will not be shown again).
The video should load, and the story preview is shown.
Publish your story by tapping the "->" in the upper right-hand corner.
Give your story a title and tap "Publish Now."
You will be navigated back to the "My Site" view, where a snackbar will be shown alerting you there was an error uploading your video with an action to "manage" it.
Manage It Flow:
Issue: Note there are multiple error message pop-ups "Unable to save 1 slide" and "An error occurred while playing your video."
Issue: The retry will fail. The only way out is to discard the story.
Do Not Manage It Flow:
Issue: The story will be published, but it will not include the video.
If you tap "edit" the post context menu instead of "publish," the post draft will not contain the video.
Tested on Android 14, Android Pixel 5 - See video
Video: https://github.com/Automattic/stories-android/assets/506707/8dc790ce-b389-47e0-8c7f-9f31281ac3a0
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