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Roadmap

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Ryan Wold edited this page Oct 31, 2024 · 20 revisions

The purpose of this page is to share thinking about the future of Touchpoints.

⚠️ The items listed here are not necessarily committed to.

The Roadmap is the highest-level thinking about the product. Roadmap items are reflected in the Backlog as "Epics", which are represented by labels in Trello. Each Roadmap item has a label, and the labels are assigned to related stories. Detailed User Stories exist in the Backlog and are tagged with a label for the Epic/Roadmap item.

The product backlog for Touchpoints lives in Trello.

The Big Picture

  • 50,000ft - Program and Product Charter
  • 30,000ft - Product Roadmap (notional work, not-committed to, represented here, and perhaps, in Trello; but not fully defined or prioritized)
  • 10,000ft - Backlog (ongoing, prioritized work, represented in Trello)
  • 1,000ft - Bi-weekly Product Sprints (2 weeks long)
  • Ground level - day-to-day work within product sprints

Touchpoints Roadmap

Upcoming work may include:

  • enhanced spam prevention and identification
  • revisiting sentiment and topical analysis
  • API write features (to ingest CX Data Collections)
  • Visualizing service maps
  • Dashboarding (eg: a Trend analysis, or comparative reports between same Agency, across times)

Delivered features

  • Forms
    • A-11 form template
    • Thumbs/up down buttons
    • migrated custom modal to USWDS modal for improved accessibility
    • enabled additional Analytic Events that can be used with DAP
  • Responses
    • Email notifications
    • lightweight stateful tracking (received, acknowledged, dispatched, responded)
  • Digital Registry:
    • Consolidated separate US Digital Registry app into Touchpoints (including Social Media Accounts and Mobile Apps)
    • Websites
      • Basic UI, passing the website domain to the Site Scanning API and displaying results
  • Data Collections:
    • CX quarterly reporting
      • ingesting transactional response records (in addition to Summary totals only)
    • OMB CSCRM Data Collection (v1 and v2)

Deprecated features

  • Digital Registry:
    • The public Registry search page was deprecated in Sept 2024.
  • Data Collections:
    • Annual Performance Goal Tracking (data collection)

Explored work

Sentiment analysis

In Q1 2021, Feedback Analytics engaged with a vendor to explore capabilities and operations related to social media sentiment analysis, for the purposes of enhancing CX. The project helped agencies better understand the amount of effort required to consistently monitor, analyze, and refine data analysis tools. A primary objective was to discover new feedback, not surfaced elsewhere. While social media did yield feedback, it was not often new, unique, valid, or actionable.

Exporting PRA documents

Originally, Touchpoints sought to gather information related to the PRA to make the ICR (Information Collection Request) process easier. This turned out not to be a major pain point for users, and these PRA workflow features were deprecated.

Touchpoints does still provide fields for an OMB Approval Number and Expiration Date, which are the result of the ICR (Information Collection Request) process.

Deprecated work

  • The public Digital Registry search was deprecated in September 2024
  • Performance.gov Goals, Objectives, and Milestones were deprecated in October 2024
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