Roadmap

The purpose of this page is to share thinking about the future of Touchpoints. ⚠️ The items listed here are not necessarily committed to.

The Roadmap is the highest-level thinking about the product. Roadmap items are reflected in the Backlog as "Epics", which are represented by labels in Trello. Each Roadmap item has a label, and the labels are assigned to related stories. Detailed User Stories exist in the Backlog and are tagged with a label for the Epic/Roadmap item.

The product backlog for Touchpoints lives in Trello.

The Big Picture

• 50,000ft - Program and Product Charter
• 30,000ft - Product Roadmap (notional work, not-committed to, represented here, and perhaps, in Trello; but not fully defined or prioritized)
• 10,000ft - Backlog (ongoing, prioritized work, represented in Trello)
• 1,000ft - Bi-weekly Product Sprints (2 weeks long)
• Ground level - day-to-day work within product sprints

Touchpoints Roadmap

Upcoming work may include:

• dashboard - Dashboarding (eg: a Trend analysis, or comparative reports between same Agency, across times)

• US Digital Registry integration

• Visualizing service maps

• CX maturity - Enabling agencies to track CX Maturity within the product

• Integrating data across multiple Survey response providers

• Form Standardization/Interoperability

Delivered features

• Forms
  • Thumbs/up down buttons
• Responses
  • Email notifications
  • lightweight stateful tracking (received, acknowledged, dispatched, responded)
• Websites
  • Basic request to the Site Scanning API
• Data Collections for CX quarterly reporting
• Annual Performance Goal Tracking (data collection)

Explored work

Sentiment analysis

In Q1 2021, Feedback Analytics engaged with a vendor to explore capabilities and operations related to social media sentiment analysis, for the purposes of enhancing CX. The project helped agencies better understand the amount of effort required to consistently monitor, analyze, and refine data analysis tools. A primary objective was to discover new feedback, not surfaced elsewhere. While social media did lead to unique feedback, it was not often new, unique, or actionable.

Export PRA documents

Originally, Touchpoints sought to gather information related to the PRA to make the ICR (Information Collection Request) process easier. This turned out not to be a major pain point for users, and these PRA workflow features were deprecated.

Touchpoints does still provide fields for an OMB Approval Number and Expiration Date, which are the result of a successful ICR.