Roadmap

The purpose of this page is to share thinking about the future of Touchpoints. ⚠️ The items listed here are not necessarily committed to.

The Roadmap is the highest-level thinking about the product. Roadmap items are reflected in the Backlog as "Epics", which are represented by labels in Trello. Each Roadmap item has a label, and the labels are assigned to related stories. Detailed User Stories exist in the Backlog and are tagged with a label for the Epic/Roadmap item.

The product backlog for Touchpoints lives in Trello.

The Big Picture

• 50,000ft - Program and Product Charter
• 30,000ft - Product Roadmap (notional work, not-committed to, represented here, and perhaps, in Trello; but not fully defined or prioritized)
• 10,000ft - Backlog (ongoing, prioritized work, represented in Trello)
• 1,000ft - Bi-weekly Product Sprints (2 weeks long)
• Ground level - day-to-day work within product sprints

Touchpoints Roadmap

Upcoming work may include:

• Addressing pen-test findings
• Enabling email via Amazon SES to send non-PII notification style emails
• Exploring Internationalization (Mandarin, for CBP) also including Spanish in scope.
• Enabling agencies to track CX Maturity within the product
• Improving CX Reporting (adherence to data standards, and one-click CX reporting to performance.gov)
• Integrating data across multiple Survey response providers
• Form Standardization/Interoperability
• Dashboarding (eg: a Trend analysis, or comparative reports between same Agency, across times)
• Sentiment Analysis
• Export PRA documents
• New Survey models, features, and widgets (thumbs up and down, Uber-style feedback)