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Frequently asked questions

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Manuel Mayer edited this page Feb 22, 2024 · 9 revisions

Q: Why does Macro Deck start in "safe mode"?

Macro Deck starts in safe mode if a plugin failes to start to protect the profiles from corruption. Sometimes outdated plugins fail to load because there are missing api's. You can try to update the plugin in the extension store but if the plugin is no longer maintained by the author, you need to delete it. Just open %appdata%\Macro Deck\plugins in the Windows Explorer and delete the folder with the plugin that is causing safe mode. WARNING: any the plugin's actions will be also deleted irreversible from the buttons.

Q: I'm not able to connect my tablet/smartphone to Macro Deck. What could be the problem?

There can be the following issues:

  • Your anti virus software or firewall blocks Macro Deck 2.exe (In most cases) Take a look here: https://github.com/SuchByte/Macro-Deck/wiki/Allow-Macro-Deck-in-Windows-Firewall
  • The wrong network adapter is set in the settings
  • The port is used by another application
  • Your computer and the device with the client are not in the same network
  • If you're using VPN services, disable them
  • Also a restart of your computer can help sometimes
  • If you're using a 5GHz Wi-Fi connection, try to switch to 2,4GHz temporarily
  • Some routers block the communication between Ethernet and Wi-Fi. Check your router settings. Look for SSID isolation or AP isolation and disable it.

Q: I'm not able to install/open Macro Deck

This can happen if you're using a 3rd party anti virus software because Macro Deck is relatively unknown and not signed with a expensive certificate. Try to disable it temporarily or add Macro Deck to its whitelist. Because Macro Deck is open source, you can rest assured that it contains no malicious code.

Q: Can I convert from Macro Deck 1 to Macro Deck 2?

Due to a rewrite of the entire code of Macro Deck which works entirely different now, it's not possible to convert to Macro Deck 2. Maybe there will be a software to convert to Macro Deck 2 in the future but it's not possible yet.

Q: What are variables and how can I use them?

States, numbers and text can be stored in variables in Macro Deck 2. You'll find more details here: https://github.com/SuchByte/Macro-Deck/wiki/Variables

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