How to contact KLab?

• In Game (highly recommended)
• By email

See also How to recover my lost account?

Note

• If you contact the support about the Japanese version, your message must be in Japanese.
• If you contact the support about the English version, your message must be in English.
• Automatically translated messages that don't make sense will be ignored.

---

In Game

• Go to Other

• Then Support

• Read everything and scroll down

• Go to Customer Support Inquiry

• You'll get an email template like that:

• Fill the missing information and write your own message

• Klabs usually replies within a week

---

By email

• Send an email to:

• English: [email protected]
• Japanese: [email protected]

• Include as much information as you can in your email:

• your friend ID
• your username
• the model of your device (nexus 5, iphone6, ...)
• your os version
• your internet connection (3g, wi-fi, lte, ...)