Merge pull request #100 from mr-yamraj/master

Update README.md

README.md

@@ -17,13 +17,13 @@ This repository also includes:
 * *Router* - The parent container that joins all of the Router entities Tasks, Agents, Queues and Plans.
 * *Plans* - Container that manages multiple queues, priority of Tasks in Queues and failover if agents are not available.
 * *Queues* - A bucket to collect Tasks waiting for the next available Agent. The Task is routed to a Queue based on conditional logic (predicate) predefined by the Customer requirements for example if they require to be routed to speak to an agent with a specific skill like language.
-* *Agents* - An endpoint for a phyiscal Agent able to handle Tasks, characterized by their Capabilities or assigned skills it has based on key value pairs set.
+* *Agents* - An endpoint for a physical Agent able to handle Tasks, characterized by their Capabilities or assigned skills it has based on key value pairs set.
 * *Capabilities (Skills)* - Conditional logic assigned to Agents and Queues to route Tasks. These are made of key value pairs or arrays, single or multiple value conditions.
 * *Tasks* - A work item characterized by its Capabilities for example a set of skills an Agent requires to have a Task routed to them based on key value pairs set.
-* *Customer* - End user that is initating the contact request, creating the Task that is then routed to an Agent via a Queue.
+* *Customer* - End user that is initiating the contact request, creating the Task that is then routed to an Agent via a Queue.
 
 ## Features
-* Agent capabilities can be text, numeric integars or ranges, boolean key value pairs or an array of strings.
+* Agent capabilities can be text, numeric integers or ranges, boolean key value pairs or an array of strings.
 * Agent availability can be set to `offline`, `ready`, `busy`, `unavailable` and is updated to `busy` based on if a Task has been assigned to them.
 * Within the Plans it is possible to manage priority order of Queues, priority of a Task and timeout of a Task to enable failover to another Queue.
 
@@ -52,7 +52,7 @@ Require creating a custom application to handle the inbound request and a client
 6. Call is initiated and connects the Agent to the customer
 
 ## Agent Management and Real-Time Tasks Dashboard:
-Manage Agents availability, phone numbers, Skills, Queues and Plans within a Dashboard web UI application. View tasks associated with Queues in real-time and manage Skills of Agents and their availbility.
+Manage Agents availability, phone numbers, Skills, Queues and Plans within a Dashboard web UI application. View tasks associated with Queues in real-time and manage Skills of Agents and their availability.
 
 # Installation
 Before installation, you’ll need the following from the [Nexmo Dashboard](https://dashboard.nexmo.com/sign-in). If you need to create an account [sign up for a Nexmo](https://dashboard.nexmo.com/sign-up).
@@ -61,7 +61,7 @@ Before installation, you’ll need the following from the [Nexmo Dashboard](http
 * A Nexmo phone number, either [purchase one](https://dashboard.nexmo.com/buy-numbers) or you can use a number you have [already purchased](https://dashboard.nexmo.com/your-numbers).
 * Create a [Nexmo Call Control Object](https://developer.nexmo.com/api/voice/ncco) (NCCO) with capabilities mapping to the IVR.
 * Enable a webhook for capturing events from your Voice Application during calls (this is optional).
-* Create a [Nexmo Voice Application](https://dashboard.nexmo.com/voice/create-application) to link you number, NCCO and webhook.
+* Create a [Nexmo Voice Application](https://dashboard.nexmo.com/voice/create-application) to link your number, NCCO and webhook.
 
 **Note:** It is recommended that you have an upgraded Nexmo account with credit before installation.
 
@@ -101,4 +101,4 @@ The Comms Router API may work with different types of Java, SQL Server or Web Co
 * Predicate [expression guide](docs/ExpressionSyntax.md) for Skills, Agents and Queues.
 * Set up of [database access and Tomcat configuration](docs/ConfiguringDatabaseAccess.md).
 * How to [manage database migrations](docs/ManageDBMigrations.md).
-* OpenAPI spec on localhost http://localhost:8080/comms-router-web/swagger-ui.html
+* OpenAPI spec on localhost http://localhost:8080/comms-router-web/swagger-ui.html