{Awesome Works in Progress}
In simple terms, KPIs provide a way to measure how well companies, business units, projects or individuals are performing in relation to their strategic goals and objectives. – Bernard Marr
- Customer Service Metrics & KPIs
- Financial Metrics & KPIs
- Human Resources Metrics & KPIs
- IT Metrics & KPIs
- Manufacturing Metrics & KPIs
- Marketing Metrics & KPIs
- Product Metrics & KPIs
- Retail Metrics & KPIs
- Sales Metrics & KPIs
- SEO Metrics & KPIs
- Supply Chain Metrics & KPIs
- Support Metrics & KPIs
- SaaS Metrics & KPIs
- Healthcare Metrics & KPIs
- Hospitality Metrics & KPIs
- Insurance Metrics & KPIs
- Call Center Metrics & KPIs
- e-Commerce Metrics & KPIs
- Help Desk Metrics & KPIs
- Facebook Metrics & KPIs
- LinkedIn Metrics & KPIs
- Twitter Metrics & KPIs
- YouTube Metrics & KPIs
- Google Analytics Metrics & KPIs
- Hashtag Metrics & KPIs
- Absolute Category Rating (ACR)
- Average Handle Time (AHT)
- Customer Effort Score (CES)
- Customer Retention
- Customer Satisfaction Rating (CSAT)
- Employee Satisfaction Score (ESAT)
- Employee Turnover Rate (ETR)
- First Response Time (FRT)
- Mean Opinion Score (MOS)
- Net Promoter Score (NPS)
- Top Performing Agents
- Total Tickets and Tickets Per Customer
- Volume by Channel e.g., Email, Phone, Chat, Social, etc.
- Average Collection Period
- Accounts Payable Turnover
- Accounts Receivable Turnover
- Average Invoice Processing Cost
- Berry ratio
- Budget Creation Cycle Time
- Budget Variance
- Cash Conversion Cycle
- Contribution margin
- Current Accounts Payable
- Current Accounts Receivable
- Current Ratio
- Days in accounts receivables
- Days Inventory Outstanding (DIO)
- Days Payable Outstanding
- Days Sales Outstanding (DSO)
- Debt-to-Equity Ratio
- Earnings before interest and taxes (EBIT)
- Earnings Per Share (EPS)
- Economic value added (EVA)
- Fixed Asset Turnover
- Gross Burn Rate
- Gross profit margin
- Interest cover
- Interest Coverage
- Inventory Turnover
- Line Items in Budget
- Liquidity ratio
- Net cash flow
- Net Profit Margin
- Number of Budget Iterations
- Operating Cash Flow Ratio (OCF)
- Payroll Headcount Ratio
- Quick Ratio/Acid Test
- Return on Assets (ROA)
- Return on Equity (ROE)
- Return on Investment (ROI)
- Return on Sales (ROS)/Operating Margin
- Sales Growth
- Sales per Square foot | How much revenue a retail business generates for its sales space.
- Selling, General and Administrative Ratio (SGA)
- Transactions error rate
- Working Capital
- VaR - Value at Risk
- Average Length of Stay
- Lab Turnaround Time
- ER Waiting Times - Measures the amount of time patients are currently waiting before being seen by a physician in your ER.
- Number of Patients in ER
- Current ER Occupancy - Measures how many are currently occupied in your ER compared to the total number of beds.
- RevPAR - What is RevPar and how to increase it without jeopardizing profits
- 5 KPIs That Every HR Manager Should Use - datapine.com
- 48 HR KPIs & Metric Examples (And How To Implement Them) - clearpointstrategy.com
- 7 HR Data Sets for People Analytics - aihr.com
- Monthly Recurring Revenue (MRR) - klipfolio.com
- Customer Churn Rate - klipfolio.com
- Number of Active Campaign
- Number of Clicks
- Click-Through-Rate (CTR)
- Quality Score
- Cost-per-Click (CPC)
- Ad Position
- Conversion Rate
- Cost per Conversion
- Budget Attainment
- Cost per Mille (CPM)
- Impression Share
- View-Through-Conversions
- Average Time on Page
- Number of Fans
- Follower Demographics
- Page Views by Sources
- Actions on Page
- Reach by Post Type
- Post Engagement Rate
- Click-Through-Rate (CTR)
- Ad Impressions & Frequency
- CPM & CTR of Facebook Ads
- Cost per Conversion
- Impressions (Organic, Paid)
- Reach
- Video engagement
- Video retention
- Engagement rate
- Followers growth
- Cost per Conversion
- Cost per Thousand Impressions
- Followers demographics
- Average Amount of Link Clicks
- Average Engagement Rate
- Average Amount of Impressions
- Top 5 Tweets by Engagement
- CPM of Twitter Ads
- Results Rate of Twitter Ads
- Cost per Result of Twitter Ads
- Interests of followers
- Number of Followers
- Hashtag Performance
- Followers
- Number of Followers
- Impressions & Reach
- Engagement Rate
- Company Update Stats
- Viewer Information
- Contact & Network Growth
- Profile Views by Job Title
- Post Views & Engagements
- Reactions
- Clicks
- Comments
- Shares
- Brand mentions
- Activity of LinkedIn Page
- Visitors
- Demographic data
- Messages
- Click-through Rate
- Referral traffic
- New connections
- Relevant conversations
- Social selling index
- Unique visitors
- What is a KPI? - bernardmarr.com
- What is an OKR? - whatmatters.com
- The Balanced Scorecard—Measures that Drive Performance - hbr.org
- What Is A Leading And A Lagging Indicator? - Bernard Marr
- Six Sigma Tools: DPU, DPMO, PPM and RTY - sixsigmadaily.com
- 3 Popular Goal-Setting Techniques Managers Should Avoid - hbr.org
- Can an Organization Have Too Many KPI? - nu.edu.kz
- OKRs vs KPIs (Adobe Communications Team) - business.adobe.com
- [OKRs Examples & Resources]https://www.whatmatters.com/get-examples() - whatmatters.com
- The difference between KPIs and OKRs - whatmatters.com
- OKR vs. KPI: How they compare and work together - perdoo.com
- What is a KPI? ~4min - Bernard Marr
- How to Develop Key Performance Indicators ~6min - Virtual Strategist
- Stacey Barr, PuMP and KPIs
- Measure What Matters - How Google, Bono, and the Gates Foundation Rock the World with OKRs (April 2018)
- A Manager's Guide to Finance & Accounting
- How to Develop Meaningful KPIs (Free) - intrafocus.com
- The 75 KPIs Every Manager Should Know About - bernardmarr.com
- How many KPIs should an organization have? 10 to 2
- You get what you measure
- No organization can look at everything, so it must focus on the most important issues. The "key" in key performance indicators represents those issues that most affect the organization's ability to conduct business.
- The four perspectives of a "traditional" balanced scorecard are Financial, Customer, Internal Process, and Learning and Growth. It's about how a company organizes its KPIs.
- “If you can’t measure it, you can’t manage it.” ~ Peter Drucker | Austrian-American educator