ZenDesk Java Client

This is a ZenDesk client implementation written in Java using AsyncHttpClient and Jackson.

Using the API

Start by creating a ZenDesk instance

ZenDesk zd = new ZenDesk.Builder("https://{{your domain}}.zendesk.com")
        .setUsername("...")
        .setToken("...") // or .setPassword("...")
        .build();

If you are behind a proxy, or want to otherwise control the lifecycle of the AsyncHttpClient instance you should pass that through to the builder too. If you don't pass an AsyncHttpClient instance to the builder it will create its own which will be closed by the ZenDesk.close() method.

Where methods return paged data sets, an Iterable is returned that will lazy-fetch one page at a time until all records have been fetched, so e.g.

for (Ticket ticket: zd.getTickets()) {
    ...
}

will iterate through all tickets. Most likely you will want to implement your own cut-off process to stop iterating when you have got enough data.

Status

Here is the status of the various API components:

• Tickets ✓
• Ticket Audits ✓
• Incremental Tickets
• Ticket Fields ✓
• Ticket Import
• Ticket Metrics
• Views
• Users ✓
• Requests ✓
• User Identities ✓
• Groups ✓
• Group Membership
• Custom Agent Roles
• Organizations ✓ except for related info
• Search
• Tags
• Forums
• Forum Subscriptions
• Categories
• Topics
• Topic Comments
• Topic Subscriptions
• Topic Votes
• Account Settings
• Activity Stream
• Attachments ✓
• Autocompletion
• Automations
• Job Statuses
• Locales
• Macros
• Restrictions and Responsibilities
• Satisfaction Ratings ✓
• Sharing Agreements
• Suspended Tickets
• Triggers