Docs: supported agencies, enrollment pathways

docs/.pages

@@ -1,7 +1,7 @@
 nav:
   - Home:
       - README.md
-      - use-cases
+      - enrollment-pathways
   - getting-started
   - product-and-design
   - development

docs/README.md

@@ -18,6 +18,28 @@ The development of this publicly-accessible client is being managed by Caltrans'
 
 The application is accessible to the public at [benefits.calitp.org](https://benefits.calitp.org).
 
+### Adoption by transit agencies
+
+The following California transit agencies have launched Cal-ITP Benefits for their riders, with the following enrollment pathway options:
+
+| Transit agency                                  | Older adults | Agency card | Veterans | Initial agency launch |
+| ----------------------------------------------- | ------------ | ----------- | -------- | --------------------- |
+| **Monterey-Salinas Transit**                    | Live         | Live        | Live     | 05/2021                |
+| **Santa Barbara Metropolitan Transit District** | Live         | In test     |          | 10/2023               |
+| **Sacramento Regional Transit District**        | In test      |             |          |                       |
+
+### Supported enrollment pathways
+
+The Cal-ITP Benefits app supports the following enrollment pathways that use the corresponding eligibility verification methods:
+
+| Enrollment pathway                                             | Eligibility verification                                                              | Status | Launch                                                                |
+| -------------------------------------------------------------- | ------------------------------------------------------------------------------------- | ------ | --------------------------------------------------------------------- |
+| [**Older adults**](/benefits/enrollment-pathways/older-adults) | [Login.gov IAL2](https://developers.login.gov/attributes/)                            | Live   | [08/2022](https://github.com/cal-itp/benefits/releases/tag/2022.08.1)  |
+| [**Agency cards**](/benefits/enrollment-pathways/agency-cards) | [Eligibility API](https://docs.calitp.org/eligibility-api/specification/)             | Live   | [11/2022](https://github.com/cal-itp/benefits/releases/tag/2022.11.1) |
+| [**Veterans**](/benefits/enrollment-pathways/veterans)         | [Veteran Confirmation API](https://developer.va.gov/explore/api/veteran-confirmation) | Live   | [9/2023](https://github.com/cal-itp/benefits/releases/tag/2023.09.1)  |
+
+Read more about each [enrollment pathway](/benefits/enrollment-pathways/).
+
 ## Technical details
 
 `benefits` is a [Django 4][django] web application. The application talks to one or more [Eligibility Verification APIs](https://docs.calitp.org/eligibility-api/specification) or authentication providers. These APIs and the application are

docs/use-cases/README.md → docs/enrollment-pathways/README.md

@@ -2,15 +2,15 @@
 title: Introduction
 ---
 
-# Use cases
+# Enrollment pathways
 
-This section describes in more detail some of the use cases with current or planned support in the Benefits application.
+This section describes in more detail some of the different enrollment pathways with current or planned support in the Benefits application.
 
 ## Current work
 
 We do sprint planning and track day-to-day work on our [Project Board][board].
 
-See our [Milestones][milestones] for current work tracked against specific features and use cases.
+See our [Milestones][milestones] for current work tracked against specific features and different enrollment pathways.
 
 ## Product roadmap
 

docs/use-cases/seniors.md → docs/enrollment-pathways/older-adults.md

@@ -1,12 +1,12 @@
-# Seniors
+# Older adults
 
 One Benefits application use case is for riders age 65 years and older. The Benefits application verifies the person's age to confirm eligibility and allows those eligible to enroll their contactless payment card for their transit benefit.
 
 Currently, the app uses [Login.gov's Identity Assurance Level 2 (IAL2)](https://developers.login.gov/attributes/) to confirm age, which requires a person to have a Social Security number, a valid state-issued ID card and a phone number with a phone plan associated with the person's name. Adding ways to confirm eligibility for people without a Social Security number, for people who are part of a transit agency benefit program are on the roadmap.
 
 ## Demonstration
 
-Here's a GIF showing what the flow looks like, having seniors confirm eligibility via Login.gov and enroll via LittlePay:
+Here's a GIF showing what the flow looks like, having older adults confirm eligibility via Login.gov and enroll via LittlePay:
 
 ![Demonstration of the sign-up process for a senior confirming eligibility via Login.gov and enrolling via Littlepay](img/senior-success.gif){ width="350" }
 

docs/use-cases/Veterans.md → docs/enrollment-pathways/veterans.md

@@ -1,4 +1,4 @@
-# Veterans enrollment pathway
+# Veterans
 
 ## Overview
 
@@ -59,27 +59,27 @@ Littlepay-->>Benefits: payment method enrollment confirmation
 
 ## Alternative flows
 
-*   If the transit rider does not have a desktop computer, they can open the web application at [benefits.calitp.org](https://benefits.calitp.org) in a mobile browser on their iOS or Android tablet or mobile device to complete enrollment using the basic flow.
-*   Suppose the transit rider cannot authenticate with [Login.gov](https://Login.gov), or will not create an account. In either case, the app cannot determine their veteran status and, thus, cannot enroll their contactless debit or credit card for a reduced fare.
-*   If [VA.gov](http://VA.gov) determines the person does not meet the definition of a veteran (IdG returns a veteran status of FALSE), the Cal-ITP Benefits app will not allow the transit rider to enroll their contactless debit or credit card for a reduced fare.
-*   If the debit or credit card expires or is canceled by the issuer, the transit rider must repeat the basic flow to register a new debit or credit card.
-*   If the transit rider uses more than one debit or credit card to pay for transit, they repeat the basic flow for each card.
+- If the transit rider does not have a desktop computer, they can open the web application at [benefits.calitp.org](https://benefits.calitp.org) in a mobile browser on their iOS or Android tablet or mobile device to complete enrollment using the basic flow.
+- Suppose the transit rider cannot authenticate with [Login.gov](https://Login.gov), or will not create an account. In either case, the app cannot determine their veteran status and, thus, cannot enroll their contactless debit or credit card for a reduced fare.
+- If [VA.gov](http://VA.gov) determines the person does not meet the definition of a veteran (IdG returns a veteran status of FALSE), the Cal-ITP Benefits app will not allow the transit rider to enroll their contactless debit or credit card for a reduced fare.
+- If the debit or credit card expires or is canceled by the issuer, the transit rider must repeat the basic flow to register a new debit or credit card.
+- If the transit rider uses more than one debit or credit card to pay for transit, they repeat the basic flow for each card.
 
 ## Postcondition
 
-The transit rider receives a fare reduction each time they use the debit or credit card they registered to pay for transit rides. The number of times they can use the card to pay for transit is unlimited and the benefit never expires. 
+The transit rider receives a fare reduction each time they use the debit or credit card they registered to pay for transit rides. The number of times they can use the card to pay for transit is unlimited and the benefit never expires.
 
 ## Benefits
 
-*   The transit rider no longer needs cash to pay for transit rides.
-*   The transit rider doesn’t have to lock up funds on a closed-loop card offered by the transit provider.
-*   The transit rider pays for transit rides with their debit or credit card, just as they pay for any other good or service that accepts contactless payment.
-*   The transit rider can enroll in a transit benefit from home when convenient; they do not have to visit a transit provider in person.
-*   Secure state and federal solutions manage the transit rider’s personal identifiable information (PII): [Login.gov](https://Login.gov) and the California Department of Technology Identity Gateway (IdG). Transit riders do not have to share personal information with local transit agencies.
-*   Benefits enrollment takes minutes rather than days or weeks.
+- The transit rider no longer needs cash to pay for transit rides.
+- The transit rider doesn’t have to lock up funds on a closed-loop card offered by the transit provider.
+- The transit rider pays for transit rides with their debit or credit card, just as they pay for any other good or service that accepts contactless payment.
+- The transit rider can enroll in a transit benefit from home when convenient; they do not have to visit a transit provider in person.
+- Secure state and federal solutions manage the transit rider’s personal identifiable information (PII): [Login.gov](https://Login.gov) and the California Department of Technology Identity Gateway (IdG). Transit riders do not have to share personal information with local transit agencies.
+- Benefits enrollment takes minutes rather than days or weeks.
 
 ## Example scenario
 
-A veteran in California uses public transit regularly. They don’t have a car and depend on buses to get to appointments and do errands that take too long to use their bicycle. They receive a 50% fare reduction for being a US veteran but have to pay for transit rides using the closed loop card provided by the agency to receive the reduced fare. It’s frustrating and inconvenient to reload this agency card in $10 payments every week, especially because they sometimes need the money tied up on the card to pay for groceries and medication. 
+A veteran in California uses public transit regularly. They don’t have a car and depend on buses to get to appointments and do errands that take too long to use their bicycle. They receive a 50% fare reduction for being a US veteran but have to pay for transit rides using the closed loop card provided by the agency to receive the reduced fare. It’s frustrating and inconvenient to reload this agency card in $10 payments every week, especially because they sometimes need the money tied up on the card to pay for groceries and medication.
 
 The transit provider serving their part of California implements contactless payments on fixed bus routes throughout the service area. This rider uses [benefits.calitp.org](https://benefits.calitp.org) to confirm their veteran status and register their debit card for reduced fares. They tap to pay when boarding buses in their area and are automatically charged the reduced fare. They no longer need to carry one card to pay for transit and another for other purchases. Best of all, they have complete access to all funds in their weekly budget. If food and medication costs are higher one week, they can allocate additional funds to those areas and ride transit less.