[BUG][NOWEB] - Some messages are not delivered to our webhook

[itesainnovation]

An important percent of messages our sessions receive are not being delivered to our webhook.
We check the container logs and found this two issues:

1. Error: Connection Closed
   We are getting this error and therefore messages are not being delivered to our webhook.

2. PDO message without response after 15 seconds. Phone possibly offline
   We also got this issue and message was not delivered. Is there a way to attempt a sequence of retries after this?

We are using the latest version.

Thanks!

[HuangDaHui]

+1

[Lange1990]

+1

[matteus-siqueira]

+1

[masitings]

+1

[devlikepro]

Hi! @itesainnovation @HuangDaHui @masitings could you send the full logs around the errors please at [email protected] 🙏
We need to make sure it's the same case and to understand the issue properly, it's urgent one, yeah :(

[devlikepro]

Hi all! Could you try to update to 2024.11.9 🙏
If there's still such issues - could you send as much logs as possible to [email protected] around the issue with missing messages.
Not sure if the version will help completely, but it'll handle few cases we found for sure 🤞

[devlikepro]

Could you also all mention database you're using for WAHA - regular files or MongoDB? 🙏

[HuangDaHui]

Could you also all mention database you're using for WAHA - regular files or MongoDB? 🙏

MongoDB

[Lange1990]

MongoDB

[matteus-siqueira]

MongoDB

[devlikepro]

Hi! Could you try to logout and rescan QR code for one session with the issue to see if it helps? 🤞
looks like there's some missing keys in database, but not sure why it's this way :(

[matteus-siqueira]

Has there been any progress in the correction? I have many complaints from customers about lost messages, new contacts who had no conversation history call and the message does not appear in the API. This is really urgent. @devlikepro

[devlikepro]

Hi! Could you try updating to 2024.12.2 🙏
It won't fix all possible issues with missing messages, but likely will reduce the number significantly, like 90%.

For rest 10% we're looking for proper solution, but no luck so far - the only thing left is to move entire NOWEB to new golang based engine MEOW with better key handling :(

---

If you face the issue after updating to 2024.12.2 - pleease send logs (as much as possible) to [email protected], it will help understand further research direction!

[devlikepro]

Hi y'all! How is it going?

[matteus-siqueira]

Hi y'all! How is it going?

Hello. It seems that the missed messages have decreased.

[HuangDaHui]

Hi y'all! How is it going?

Hello. It seems that the missed messages have decreased.

+1

[matteus-siqueira]

Hi y'all! How is it going?

The problem continues... we urgently need to resolve this.

[matteus-siqueira]

One observation, I'm mainly missing messages from people who come through ads on Facebook/Instagram

[devlikepro]

Added few more fixes in 2024.12.5 🤞

[Lange1990]

Still having lost messages, using 2024.12.5

[devlikepro]

@Lange1990 could you send a day/hour log (when missing messages happened) to [email protected] from docker container, that will be really helpful 🙏