Hello! I'm a seasoned Remote Technical Support Engineer and Subject Matter Expert at IBM, currently focusing on SpecV & SAN and Lenovo Storage & Server solutions. With a background in Mechanical Engineering from Kocaeli University and over six years at IBM, I have cultivated a robust expertise in software programming and system solutions. 🌟
Starting with no prior knowledge at IBM, I rapidly advanced through roles, demonstrating a knack for tackling high-severity cases and earning multiple accolades for my dedication. I've maintained a 100% customer satisfaction rate from 2018 to the present and have consistently been recognized for my problem-solving capabilities and technical proficiency. 💼
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Lenovo Storage & Server Remote Technical Support Engineer - IBM, Istanbul, Turkey (09/2023 - Present) 🖥️
- Provide remote troubleshooting and analysis for installation, usage, and configuration issues, ensuring top-tier client support.
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Subject Matter Expert - SpecV & SAN - IBM, EMEA (04/2022 - Present) ⚙️
- Manage high-severity cases across the EMEA region, collaborating with development teams to resolve complex technical issues.
- Languages & Technologies: Java, Google Cloud Platform, Red Hat, Instana, Turbonomic
- Areas of Expertise: Web Development, Database ORM, Data Storage, Server Management, Business Automation Workflow
- Bachelor’s Degree in Mechanical Engineering - Kocaeli University, Istanbul, Turkey
- Certifications: Red Hat RHCSA 8, IBM Various Technical Trainings
- Consecutive IBM Awards for Excellence: 2018, 2019, 2020
- Champion Learner at IBM – Present
- English: Advanced
Thank you for visiting my profile! Feel free to explore my repositories and reach out for collaborations or inquiries. 📬