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Final tweaks
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aliu39 committed Jun 26, 2024
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title: User Feedback Architecture
---

**The goal of this doc is to give engineers an in-depth, systems-level understanding of User Feedback.**
**The goal of this doc is to give engineers an in-depth understanding of User Feedback's backend.**
It will:
1. describe the relevant ingestion pipelines, data models, and functions.
2. explain the difference between “feedback”, “user reports”, and “crash reports”, and why we built and need to support each.
Expand Down Expand Up @@ -167,9 +167,8 @@ Crash reports are also shimmed to feedback. The pipeline is the same as the
![](https://mermaid.ink/svg/pako:eNp9Uj1vwjAQ_SvWTUECsWdgKaViqFQVmDhUmeRILBI7tc8DAv577YRAG6F68fn53b37OkNmcoIUCiubUqznqEU4zu87YMXGyoJcB8fTGMeFJbdNED5utkg2juwnNcayGyGMdg--034vt8kqXtOXSmXH0nhHPYV03hmokR-ypNmeIoSsnPPkvgKxMUrzFmHaQQi7pwwxmczEBeHtdY1wEV4FlwVRvpfZUWyWIpkebq_RPYRtc_8jEpK0k57ZEvuSBuSB3u23lV3GzMScWKrKRe2ZiJ0Si2dh_y_jHvZX3zqzn0jv8O3JqtieyzDTtsdxEE-oA3UYQ022lioPy3GOQghcUk0IaTArVZSMgPoaiNKzWZ10BilbT2PwTS6Z5kqGYdaQHmTlAkq5Csv03q1bu3XXH4El2dU)
[diagram source](https://mermaid.live/edit#pako:eNp9Uj1vwjAQ_SvWTUECsWdgKaViqFQVmDhUmeRILBI7tc8DAv577YRAG6F68fn53b37OkNmcoIUCiubUqznqEU4zu87YMXGyoJcB8fTGMeFJbdNED5utkg2juwnNcayGyGMdg--034vt8kqXtOXSmXH0nhHPYV03hmokR-ypNmeIoSsnPPkvgKxMUrzFmHaQQi7pwwxmczEBeHtdY1wEV4FlwVRvpfZUWyWIpkebq_RPYRtc_8jEpK0k57ZEvuSBuSB3u23lV3GzMScWKrKRe2ZiJ0Si2dh_y_jHvZX3zqzn0jv8O3JqtieyzDTtsdxEE-oA3UYQ022lioPy3GOQghcUk0IaTArVZSMgPoaiNKzWZ10BilbT2PwTS6Z5kqGYdaQHmTlAkq5Csv03q1bu3XXH4El2dU)

You can view the user reports related to an issue at the "User Feedback" tab of
the Issue Details page. This includes crash reports AND feedback submitted
through the old API.
You can view the user reports related to a specific issue at the "User Feedback"
tab of Issue Details. This excludes "new" feedback (anything sent from the widget).

---

Expand All @@ -193,6 +192,6 @@ To disable all UI features and/or ingestion, set these to false:
* `organizations:feedback-visible`
* `organizations:user-feedback-ingest`

To disable LLM spam filters, set these to false:
To disable auto spam filters, set these to false:
* `organizations:user-feedback-spam-filter-ingest`
* `organizations:user-feedback-spam-filter-actions`

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