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otrs_report

The reporting tool for OTRS, it generates the html-report on total tickets completed for period. It uses web-scapping for getting data (there is no technical opportunity to use otrs web-services).

Using

Connection setting, report file path are specified in config.py.

Command python report.py N builds the html-report for N days (default is 1 day).

Example: python report.py 3 will generate the report for 3 days.

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Simple OTRS report using web-scrapping

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