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Guide: Supporting Users
The first step to supporting other people is knowing what is actually wrong. Once you know that, the next step is figuring out the details necessary to fix the problem. So let's get you started on how to support people using this encoder. This guide is separated into individual steps and tasks to complete that step.
Your top most priority is to always have a log file in which the encoder was used. In extreme cases (driver crashes, encoder crashes, etc) you should request one where the 'Debug' checkbox is checked and OBS was started with the parameters '--verbose --log_unfiltered'.
The log output of the plugin is pretty simple to read, but if for some reason you are having trouble, this guide is for you.
It's actually pretty simple, here let me show you an example:
02:59:19.147: fps: 60/1
02:59:19.147: format: NV12
02:59:19.149: ---------------------------------
02:59:19.152: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
02:59:19.154: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/d3dcompiler_46.dll' not found, loading of module failed
02:59:19.156: [AMF Encoder] Version 1.3.0-1.3.0.5
02:59:19.156: [AMF Encoder] <Plugin::AMD::AMF::AMF> Initializing...
02:59:19.158: [AMF Encoder] <Plugin::AMD::AMF::AMF> Loaded 'amfrt64.dll'.
As you can see the Plugins output is tagged with [AMF Encoder].
Copyright (c) 2016 Michael Fabian Dirks
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
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