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Update how-we-work.md
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dmurko authored Jan 16, 2024
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Expand Up @@ -4,13 +4,15 @@ Niteo is a distributed team spread around the World. Here's a quick overview of

## Communication

Written communication can sometimes be misinterpreted and could lead to the other person's heartrate going up.
A bad example of this can be: "Hey, do you have some time to talk?".
If a senior Nitean sent such a message to a trialist, they might interpret it as "Oh no, I did something wrong" and start stressing out completely unnecessarily, since the senior Nitean just wanted to ask them if they have any dietary or other preferences for the upcoming IRL. Or imagine sending over `Hey, do you have some time to talk on Monday?`. There goes the weekend!
Written communication can sometimes be misinterpreted and could lead to the other person's heart rate going up for no reason.

A bad example of this can be: "Hey, do you have some time to talk?". If a senior Nitean sent such a message to a trialist, they might interpret it as "Oh no, I did something wrong" and start stressing out completely unnecessarily since the senior Nitean just wanted to ask them if they have any dietary or other preferences for the upcoming IRL. Or imagine sending over `Hey, do you have some time to talk on Monday?`. There goes the weekend!

To avoid that, we encourage Niteans to state what they want from the other person, what they would like to talk about, and where they would like to talk about it, e.g. chat, voice, or video.
A good example of this can be: "Hey, I'd like your opinion on which approach is better for the project. Can we meet on Zoom?".

Instant messaging is done through Slack on different channels (operations, support, development etc.). We have standups on Zoom every Monday and Thursday at 12 noon UTC, where everyone has a minute or two to say what they’re working on and if they need any help.
A good example of this can be: "Hey, I'd like your opinion on which approach is better for the project. Can we meet on huddle?".

Instant messaging is done through Slack on different channels (operations, support, development etc.). We have standups on Slack huddles every Monday and Thursday at 12 noon UTC, where everyone has a minute or two to say what they’re working on and if they need any help.

Twice a month, senior team members have [Catchups](../5_People/catchups.md) with everyone on the team to keep themselves in the loop.

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