Update Getting Support article with Community feature voting (#3356)

Do some QoL updates to this content, including replacing obsolete images.

content/CORETutorials/Getting Support.md

@@ -11,14 +11,11 @@ tags:
 There are several options to get support for your TrueNAS installation.
 TrueNAS CORE users can engage with the TrueNAS community to answer questions and resolve issues. TrueNAS Enterprise hardware customers can also access the fast and effective support directly provided by iXsystems.
 
-
 ## TrueNAS CORE
-{{< expand "" "v" >}}
+
 TrueNAS CORE users are welcome to report bugs and vote for or suggest new TrueNAS features in the project Jira instance.
 Have questions? We recommend searching through the software documentation and community resources for answers.
 
-
-
 ### Reporting a Bug
 
 If you encounter a bug or other issue while using TrueNAS, create a bug report in the [TrueNAS Jira Project](https://ixsystems.atlassian.net/projects/NAS/).
@@ -67,11 +64,9 @@ You are always welcome to network with other TrueNAS users using the various soc
 * [Twitter](https://twitter.com/TrueNAS)
 * [LinkedIn](https://www.linkedin.com/groups/3903140/)
 * [Facebook](https://www.facebook.com/truenascommunity)
-{{< /expand >}}
 
 ## TrueNAS Enterprise
 
-{{< expand "" "v" >}}
 In addition to all the TrueNAS CORE support options, TrueNAS Enterprise customers who purchase hardware from iXsystems can receive assistance from iXsystems if an issue occurs.
 
 Silver and Gold level Support customers can also enable Proactive Support on their hardware to automatically notify iXsystems if an issue occurs.
@@ -115,7 +110,6 @@ After the creating the new ticket, TrueNAS displays the ticket URL for viewing o
 You must have an [iXsystems Support](https://support.ixsystems.com/) account to view the ticket.
 Click the URL to log in or register with the support portal.
 Use the same email address submitted with the ticket when registering.
-{{< /expand >}}
 
 ## Contacting iXsystems Support
 

static/includes/CreateJiraSuggestion.md

@@ -1,15 +1,47 @@
 

 
 Want to see a new feature added to TrueNAS?
-You can see and vote for community-proposed features in the TrueNAS Jira project and make your feature suggestions [here](https://ixsystems.atlassian.net/issues/?jql=issuetype%20%3D%20Suggestion%20AND%20status%20%3D%20%22Gathering%20Interest%22).
-If you find a suggestion that you want to see implemented, open that ticket and click **Vote for this issue** in the **People** section.
+You can see and vote for community-proposed features in the TrueNAS Community Forum [Feature Requests](https://forums.truenas.com/c/features/) category.
+This is the place to suggest improvements and feature functionality to be considered for addition to the TrueNAS development roadmap.
 
-![JiraSuggestionVote](/images/Contribute/JiraSuggestionVote.png "Voting for a Suggestion")
+## Submitting and Voting for Requests
+A TrueNAS forums account is required to submit or vote for feature suggestions.
 
-To suggest a new feature, go to https://ixsystems.atlassian.net/projects/NAS/, log in to your Jira account, and click **Create**.
+To submit a new feature request, click **<i class="fa fa-plus" aria-hidden="true"></i> New Topic** in the top right of any forum screen
+Enter a title that describes the requested improvement or new functionality.
+Change the category tag to **Feature Requests**.
+The body of the post populates a template.
+Describe the **Problem/Justification**, **Impact**, and provide **User Story** for your request.
+Click **<i class="fa fa-plus" aria-hidden="true"></i> Create Topic** to submit the request.
 
-![JiraSuggestionCreate](/images/Contribute/JiraSuggestionCreate.png "Creating a new Suggestion")
+{{< trueimage src="/images/Contribute/FeatureRequest.png" alt="Submit a Feature Request" id="Submit a Feature Request" >}}
 
-Briefly describe the new feature you would like to see added in the **Summary** section.
-After creating your feature suggestion, it moves to the **Gathering Interest** stage, where the community can review and vote for the feature.
-After gathering enough interest, the TrueNAS Release Council reviews the suggestion for feasibility and determines where to add the feature in the software roadmap.
+To vote for a feature request, open that thread then click **Vote** at the top left corner, next to the title.
+
+{{< trueimage src="/images/Contribute/FeatureRequestVote.png" alt="Vote for a Feature Request" id="Vote for a Feature Request" >}}
+
+Each forum user can cast a limited number of votes for items at any given time.
+The higher your trust level, the more votes you can cast.
+The number of votes based on trust level is as follows:
+
+{{< truetable >}}
+| Trust Level | Votes |
+|-----------|-------------|
+| 0 | 2 |
+| 1 | 4 |
+| 2 | 6 |
+| 3 | 8 |
+| 4 | 10 |
+{{< /truetable >}}
+
+Votes on a topic are kept until either you remove the vote manually or the topic is closed.
+Topics are closed periodically after they are reviewed and either accepted or rejected based on their merit and feasibility.
+
+## What is a good feature request?
+
+Before creating a new feature request, it is important to take some time to think through the implementation and user story.
+A good feature request includes details about the functionality requested, if it involves a UI component, and a detailed user story describing how a TrueNAS user might interact with the proposed feature.
+
+## What is a bad feature request?
+
+Items which are completely unrealistic (i.e. Can you base TrueNAS on Windows) or feature requests which are outside of the scope of typical NAS functionality (i.e. I want a full desktop with Gnome on TrueNAS).