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##1 Call Centre Trends Visualising customer and agent behaviour.

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PWC BI virtual case		PWC BI virtual case
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PWC-Power-BI-virtual-case

1) Call Centre Trends

Defining KPIs, Visualising customer and agent behaviour.

2) Customer Retention

Customer demographics, Insights and actions

3) Diversity & Inclusion

Gender balance in the executive suite

Calculating Measures, Powerbi Dashboards

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##1 Call Centre Trends Visualising customer and agent behaviour.

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