Refactored, upgraded, enhanced!

tested on 1.10.1, works a treat.

README.md

@@ -1,3 +1,5 @@
+![Slack](https://a.slack-edge.com/ae57/img/slack_api_logo.png)
+
 osTicket-slack
 ==============
 An plugin for [osTicket](https://osticket.com) which posts notifications to a [Slack](https://slack.com) channel.
@@ -8,4 +10,30 @@ Clone this repo or download the zip file and place the contents into your `inclu
 
 Info
 ------
-This plugin uses CURL and tested on osTicket-1.8.
+This plugin uses CURL and tested on osTicket-1.10.1
+
+== Requirements ==
+- php_curl
+- A slack account
+
+== To Install into Slack ==
+-Navigate to https://api.slack.com/ select "Start Building"
+-Name your App `osTicket Notification`, select your Workspace from the drop-down
+-Select "Incoming Webhooks"
+-Activate the Webhooks with the link (it defaults to Off, just click Off to change it to On)
+-Scroll to the bottom and select "Add a new Webhook to Workspace"
+-Select the endpoint of the webhook, (ie, channel to post to)
+-Select "Authorize"
+-Scroll down and copy the Webhook URL entirely, paste this into the Plugin config.
+
+The channel you select will receive an event notice, like:
+```
+Aaron [10:56 AM] added an integration to this channel: osTicket Notification
+```
+You should also receive an email from Slack telling you about the new Integration.
+
+== Test! ==
+Create a ticket!
+
+You should see something like:
+![slack](https://user-images.githubusercontent.com/5077391/31570760-2a5bec20-b0d3-11e7-9429-c25e8cdcf328.png)

config.php

@@ -0,0 +1,41 @@
+<?php
+
+require_once INCLUDE_DIR . 'class.plugin.php';
+
+class SlackPluginConfig extends PluginConfig {
+
+    // Provide compatibility function for versions of osTicket prior to
+    // translation support (v1.9.4)
+    function translate() {
+        if (!method_exists('Plugin', 'translate')) {
+            return array(
+                function ($x) {
+                    return $x;
+                },
+                function ($x, $y, $n) {
+                    return $n != 1 ? $y : $x;
+                }
+            );
+        }
+        return Plugin::translate('slack');
+    }
+
+    function getOptions() {
+        list ($__, $_N) = self::translate();
+
+        return array(
+            'slack'             => new SectionBreakField(array(
+                'label' => $__('Slack notifier'),
+                'hint'  => $__('Create a new app for your workspace first!')
+                    )),
+            'slack-webhook-url' => new TextboxField(array(
+                'label'         => 'Webhook URL',
+                'configuration' => array(
+                    'size'   => 100,
+                    'length' => 200
+                ),
+                    )),
+        );
+    }
+
+}

plugin.php

@@ -0,0 +1,11 @@
+<?php
+
+return array(
+    'id'          => 'osticket:slack',
+    'version'     => '0.2',
+    'name'        => 'Slack notifier',
+    'author'      => 'Thammanna Jammada',
+    'description' => 'Notify Slack on new ticket.',
+    'url'         => 'https://github.com/thammanna/osticket-slack',
+    'plugin'      => 'slack.php:SlackPlugin',
+);

slack.php

@@ -0,0 +1,101 @@
+<?php
+
+require_once(INCLUDE_DIR . 'class.signal.php');
+require_once(INCLUDE_DIR . 'class.plugin.php');
+require_once(INCLUDE_DIR . 'class.ticket.php');
+require_once(INCLUDE_DIR . 'class.osticket.php');
+require_once(INCLUDE_DIR . 'class.config.php');
+require_once('config.php');
+
+class SlackPlugin extends Plugin {
+
+    var $config_class = "SlackPluginConfig";
+
+    function bootstrap() {
+        Signal::connect('ticket.created', function(Ticket $ticket) {
+            $this->onTicketCreated($ticket);
+        });
+    }
+
+    function onTicketCreated(Ticket $ticket) {
+        $c = $this->getConfig();
+
+        global $ost, $cfg;
+        if (!$ost instanceof osTicket || !$cfg instanceof OsticketConfig) {
+            error_log("Slack plugin called too early.");
+            return;
+        }
+        $msg  = sprintf('%s CONTROLSTART%sscp/tickets.php?id=%d|#%sCONTROLEND %s'
+                , __("New Ticket")
+                , $cfg->getBaseUrl()
+                , $ticket->getId()
+                , $ticket->getNumber()
+                , __("created"));
+        $body = sprintf('%s %s (%s) %s %s (%s) %s %s %s CONTROLSTART!date^%d^{date} {time}|%sCONTROLEND'
+                , __("created by")
+                , $ticket->getName()
+                , $ticket->getEmail()
+                , __('in')
+                , $ticket->getDeptName()
+                , __('Department')
+                , __('via')
+                , $ticket->getSource()
+                , __('on')
+                , strtotime($ticket->getCreateDate())
+                , $ticket->getCreateDate());
+
+        // Obey message formatting rules:https://api.slack.com/docs/message-formatting
+        $formatter     = ['<' => '&lt;', '>' => '&gt;', '&' => '&amp;'];
+        $msg           = str_replace(array_keys($formatter), array_values($formatter), $msg);
+        $body          = str_replace(array_keys($formatter), array_values($formatter), $body);
+        // put the <>'s control characters back in
+        $moreformatter = ['CONTROLSTART' => '<', 'CONTROLEND' => '>'];
+        $msg           = str_replace(array_keys($moreformatter), array_values($moreformatter), $msg);
+        $body          = str_replace(array_keys($moreformatter), array_values($moreformatter), $body);
+        error_log("Message: $msg");
+        error_log("BODY: $body");
+
+        try {
+            $payload['attachments'][] = [
+                'pretext'  => $msg,
+                'fallback' => $msg,
+                'color'    => "#D00000",
+                'fields'   =>
+                [
+                    [
+                        'title'  => $ticket->getSubject(),
+                        'value'  => $body,
+                        'short'  => FALSE,
+                        'mrkdwn' => false,
+                    ],
+                ],
+            ];
+
+            $data_string = utf8_encode(json_encode($payload));
+            $url         = $c->get('slack-webhook-url');
+
+            $ch = curl_init($url);
+            curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "POST");
+            curl_setopt($ch, CURLOPT_POSTFIELDS, $data_string);
+            curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
+            curl_setopt($ch, CURLOPT_HTTPHEADER, array(
+                'Content-Type: application/json',
+                'Content-Length: ' . strlen($data_string))
+            );
+
+            if (curl_exec($ch) === false) {
+                throw new \Exception($url . ' - ' . curl_error($ch));
+            } else {
+                $statusCode = curl_getinfo($ch, CURLINFO_HTTP_CODE);
+                if ($statusCode != '200') {
+                    throw new \Exception($url . ' Http code: ' . $statusCode);
+                }
+            }
+            curl_close($ch);
+        } catch (\Exception $e) {
+            $ost->logError('Slack posting issue!', $e->getMessage(), true);
+            error_log('Error posting to Slack. ' . $e->getMessage());
+        }
+    }
+
+}