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cx-copilot

πŸ€– Empower your CX team with open-source AI-powered response auto-drafting. πŸ€–

πŸ€” What is cx-copilot?

An open source library that lets you leverage LLMs and latest advancements in AI to automate customer support interactions. By connecting a Large Language Model (LLM) to your knowledge base and historical support tickets via embeddings & vector searching, you can accurately auto-draft responses to all customer requests.

πŸ–₯ Where can it be used?

You can use cx-copilot to auto-draft responses in Helpdesk, Intercom, Support Inboxes, Zendesk, and anywhere else you store & respond to customer requests.

⚑️ Installation

πŸš€ Live Demo

πŸ“– How does it work?

The basis of cx-copilot is embedding, vector storing and vector searching. Vector embeddings are a way to represent text as a series of numbers in such a way that you can perform mathematical operations, such as similarity comparison. By first embedding all previous historical customer request tickets using an embedding model (like text-embedding-ada-002 from OpenAI) and storing the embeddings & the paired response from your company in a vector database, you can then perform a vector search for incoming support tickets, returning the closest-matching tickets based on cosine similarity. The final step is to prompt a Large Language Model (LLM) with your team's responses to the closest-matching historical tickets, generating an auto-drafted response which will answer your customer’s query while conforming to your tone & formatting tendencies.

🧰 Integrations

Integrations
Helpscout logo Helpscout
Gmail logo Gmail
Intercom logo Intercom (coming soon)
Zendesk logo Zendesk (coming soon)
Discord logo Discord (coming soon)

πŸ“± Community

Join the Discord community for cx-copilot for support & project updates.

πŸ‘©β€πŸ’» Contributing

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